Sony estimates the massive data breach affecting 100 million PlayStation Network, Qriocity, and Sony Online Entertainment customers have cost $171 million so far. However, lawsuits and regulatory fines could push that figure much higher.
The money has been spent on providing identity theft protection to affected customers, costs from welcome back programs that offer services for free, customer support costs, network security enhancement costs, legal and consulting costs, as well as lost revenue, Sony said.
Sony stressed that it has not received “any confirmed reports of customer identity theft issues, nor any confirmed misuse of credit cards” from the data breaches.
The company acknowledged that class action lawsuits have been filed against the company and some of its subsidiaries and regulatory inquiries have been initiated. These could significantly increase the costs from the data breaches. “Those are all at a preliminary stage, so we are not able to include the possible outcome of any of them in our results forecast.”
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